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When it comes to customer service, the customer’s always right…right? Wrong.  Some customers can be wrong and even downright rude, so does that mean that employees should still let them have the upper hand?  When trying to boost company morale, alot of employers will tend to err on the side of caution, siding with the customer over their own employee.  Recent studies have found that when employers repeatedly discount the roles that their employees might’ve played in how the customer was treated, that it creates a negative atmosphere in the working environment.  What if the employee was fair and polite but the customer went to that employees supervisor, told the supervisor otherwise and then the supervisor sided with the customer?  You’d have one disgruntled employee for sure.  More and more companies nowadays are taking a second look at this situation to more adequately assess the situation.  More employees are being treated fairly which is leading to happier employees.  And most people know that the happier a person is, the better they will perform at whatever task is put before them.  Now, that’s something most employers can’t argue with.